Technical Support
The CareerLocker technical support line is available at:1-800-442-4612
Our hours are Monday through Friday between the hours of 8:30 a.m. and 5:00 p.m.
Please first read our support line policy so that we can aid you most effectively.
You can also get support by sending an email to wctech@education.wisc.edu
Technical Support Line Policy
We provide free phone technical support to help you get the best use from our web site. Our web site is designed to work with all modern Internet browsers, including Mozila Firefox and Internet Explorer, in version 6.0 or above, on both Macintosh and Windows computers. We do not have the facilities to test under every software and hardware configuration, but we are confident that our site will work under most setups. If you are having problems accessing our web site, please call us as soon as you can. We are committed to providing you with the best technical support to ensure that our web site works for you.
What we provide:
- Free phone technical support from Monday through Friday between the hours of 8:30 a.m. and 5:00 p.m. If the line is busy, we pledge to get back to you as soon as possible. You may call before or after our regular hours and leave a message on our voice mail system and we will return your call as soon as we can.
What you must provide to get technical support:
- When you call for technical support, you must have a phone by the computer (i.e., you should be able to talk on the phone while sitting at the computer)
- You should be running one of our supported Internet browsers.
- The person calling for technical support must have a working knowledge of the browser and the operating system (i.e., System 7, 8 or 9 for Macintosh, or Windows 95, 98, 2000, XP, Vista, or NT).